Fusion21 Announces Suppliers Appointed to £250M Reactive Repairs and Empty Buildings Framework

Following a competitive tender process, we are delighted to announce the suppliers successfully appointed to our national Reactive Repairs and Empty Buildings Framework worth up to £250 million over a four year period.

46 specialist firms, with 61% being SMES, have secured a place on the framework developed to support housing associations and local authorities with a wide range of reactive works and services, covering responsive and out-of-hours reactive emergency repairs, void property repairs, and outsourced call handling on a 24/7 or out-of-hours basis.

Empty property refurbishment, improvement, and security services are also included in the framework, in addition to a lot dedicated to the delivery of housing disrepair and remedial works, subject to legal disrepair claims.

The lotting structure is as follows:

Lot 1 – Reactive repairs and maintenance (worth up to £180 million)

Lot 2- Empty property improvements (worth up to £22.5 million)

Lot 3 Empty property security (worth up to £10 million)

Lot 4 Disrepair works (worth up to £36 million)

Lot 5 Contact centre services (worth up to £1.5 million)

Peter Francis, Executive Director of Operations at Fusion21 said: “Our refreshed offer has been designed in response to member and supply chain feedback and now provides all aspects of repairs, maintenance, property refurbishment, and security works in one place.

Current figures have highlighted housing associations are spending around £5.4 billion a year on repairs and maintenance services and we expect demand in this area to continue to grow.

Our national Reactive Repairs and Empty Buildings Framework comes at a time when tackling back-log repairs and disrepair works remains a high priority for registered providers, alongside targets to increase customer satisfaction within communities and deliver best practice.

Fusion21 members accessing this compliant framework will work alongside a rigorously assessed and approved supply chain and will also be supported by our technical procurement experts to deliver social value they can see within communities.”

Other framework benefits include measurable efficiency savings, plus flexible call-off options – including direct award and geographical coverage across the UK down to a regional and local level.

Successful suppliers appointed to Fusion21’s Reactive Repairs and Empty Buildings Framework: